Privacy Policy

Last Updated On 07-May-2026
Effective Date 08-May-2026

This Privacy Policy describes the policies of

Mindfield Media Ltd,
Lodesbarn Farm, Peak Forest,
Derbyshire
SK17 8EE,
United Kingdom of Great Britain and Northern Ireland (the),
email: ondemand@chimpmanagement.com,
phone: 0114 220 3716

on the collection, use and disclosure of your information that we collect when you use our website ( https://ondemand.chimpmanagement.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised
Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

The platform is provided by Mindfield Media Ltd, part of the Mindfield Health group of companies.

Course content is delivered under the Chimp Management brand and based on The Chimp Management® Mind Model.

Information We Collect:

We will collect and process the following personal information about you:

    1. Name
    2. Email
    3. Mobile
    4. Address
    5. Payment Info

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

  1. Marketing / Promotional
  2. Creating user account
  3. Processing payment
  4. Support
  5. Manage customer order

If we want to use your information for any other purpose, we will ask you for consent and will
use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

You are granted a non-exclusive, non-transferable licence to access the platform.

Access is:

  • For personal use only
  • Limited to you as the registered user
  • Not to be shared with others

You agree not to:

  • Share your login details
  • Copy, reproduce, or distribute content
  • Use the platform for commercial purposes

Access is strictly for individual use.

Payment:

All fees must be paid in accordance with the terms presented at the point of purchase.

Where monthly instalments are selected, you remain committed to the full 12-month subscription.

Account Termination:

We may suspend or terminate access if:

  • These Terms are breached
  • Payment is not made when due
  • The platform is misused

Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your
personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at ondemand@chimpmanagement.com. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at ondemand@chimpmanagement.com.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking
technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures
to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Data & Privacy:

We comply with applicable data protection laws.

User-generated content, including personal notes, is treated as confidential and will not be
shared with third parties except where required to:

  • provide the service
  • comply with legal obligations
  • protect our legal rights

User-Generated Content (Notes Feature):

The platform may include features that allow you to create personal notes.

These notes are private to you and are not visible to other users.

We do not actively monitor or review user-generated content. However, authorised
administrators may have access for technical, support, or compliance purposes.

The notes feature is a personal learning tool only. It is not a monitored communication
channel and must not be relied upon for support or emergency purposes.

The platform does not provide medical or clinical support. If you are in distress or at risk of
harm, you should seek appropriate professional help or contact emergency services.

To the extent permitted by law, Mindfield Media Ltd accepts no responsibility for any failure
to identify or act upon information contained within user-generated content.

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy
does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Mindfield Media Ltd, 04 Park Square, Thornecliffe Place, Chapeltown, Sheffield, email: ondemand@chimpmanagement.com. We will address your concerns in accordance with applicable law.

Liability:

The platform is for educational purposes only and does not constitute medical advice.

Liability is limited to the fees paid.

Changes to Terms:

We may update these Terms from time to time.

Governing Law:

These Terms are governed by the laws of England and Wales.